How to be Firm with Staff (when required) Without Being a Jerk
Managing staff can be challenging; especially when we are uncomfortable with confrontation or conflict. There are times when every manager/supervisor has to be firm. It could be when we are giving direction, when correction is needed, or when we are encountering resistance. The ability to effectively manage or supervise staff today requires the ability to combine the relational approach with the ability to be firm when required. It's not either/or, but rather the ability to do them together, simultaneously. I call this approach relational firmness or empathetic firmness. If you manage or supervise staff and you find it difficult to be firm when required, then this session will be of real value.
In this webinar you will learn:
Presenter: Stephen P. Franklin
Stephen has developed and delivered high impact training and coaching for more than 30 years. He serves numerous clients from various industries from all across Canada, including extensive work with the Insurance Industry through Insurance Brokers Associations and Insurance Institutes. Steve has developed courses on Leadership, Management and Supervisory Skills, Communication Skills, Time and Workload Management Skills, and Professional Self-Care. In addition, he is the author of The Effective Communicator, teaching readers critical techniques for getting more results from and being more confident in important conversations.
Steve's mission is to help organizations, teams, and individuals achieve higher levels of success through targeted, high-quality training and coaching.
Steve was born and raised in Digby, Nova Scotia and he currently lives in Riverview, New Brunswick with his wife and best friend, Ronda.
